Let me start by saying I’ve been with Verizon since 2017 and have been so happy until now. I need to know how to speak to a manager or the highest person up I am able to speak to.
I was either lied to by a chat rep or lied to by the woman I spoke to on the phone. The messages are logged and I’m being given the runaround.
for context, I was told my phone was covered through Verizon even though it wasn’t through asurion as all my slots were claimed. I verbatim was told that my device was “eligible for replacement through Verizon” and that I would not have to go through asurion. I’m ready to pull my hair out and switch to US cellular, or even my worst nightmare with sprint might be better.
You are a valued customer and we appreciate your loyalty and tenure, TrillCosby. We do not want you to consider a move from our Verizon family, and we would like to explore options to resolve your concerns, but we need some additional details about this issue.
You mention that you were informed that your phone was covered by Verizon and you would not have to use Asurion to get a replacement phone. What exactly happened to your phone?
Why does your phone need to be replaced?
Is there any physical or water damage to your phone (https://www.verizon.com/support/knowledge-base-141830/)?