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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Getting a phone isssue fixed is ridiculous

I have had a phone issue since July of 22.  I have called Verizon on so many occasions I have lost count.  My Father in law is elderly with dementia and his phone hasn't worked properly in weeks and I can't get anyone to actually fix it.  It was supposed to be fixed multiple times now and it still doesn't work.  I have been promised every week it was being worked on and would be fixed by a certain date, then I get a text saying it is resolved, but it still isn't.  I'm so frustrated.  Does anyone know how to get a phone fixed to where it actually works???

Re: Getting a phone isssue fixed is ridiculous
Sr. Member

What's wrong with it and what make and model?

Re: Getting a phone isssue fixed is ridiculous
Customer Support

This does not sound right at all. We always want to help in making sure that we fix your phone. Please tell me more about what is going on.