Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Getting a supervisor or manager to reach out to me
Ambiemarie
Member

I have been given the run around and i have been on so many calls and chats, and they refuse to let me speak with someone higher up. Basically i added my husband on my plan after being quoted a price including taxes, and this was noted. I then find out even though this was noted, it was a misquote and there is nothing they can do unless i want to call in every single month to see if they would honor a credit. I have been with verizon for over 10 years and I am basically given the oh well attitude. I cant keep calling in and waiting on hold over and over again.

Labels (1)
Re: Getting a supervisor or manager to reach out to me
vzw_customer_support
Customer Support

Ambiemarie, this is truly never the type of experience we want you to have. Your long time loyalty means everything to us and we want nothing more than to make sure we get this matter resolved for you. As a consumer I understand the importance of making sure I receive accurate information from my carrier. I have sent you a private message. Please respond to that message. Thank you.

 

SylviaT_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

0 Likes
Re: Getting a supervisor or manager to reach out to me
Aaron3766
Member

Hello,

 

my name is Aaron and I’m having an issue with my billing. I recently discovered that my account has been charged for a device that was supposed to have been deactivated along time ago. I spoke with a lower level supervisor from the call center today and they were unable to reach an amicable solution. Please have an upper level manager call me at the number on my accounting ending in 3766. You may also reach me by email at [email address removed per the Verizon Terms of Service]

0 Likes
Re: Getting a supervisor or manager to reach out to me
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Re: Getting a supervisor or manager to reach out to me
vzw_customer_support
Customer Support

We definitely want you to get the help you need with the billing issue on your account, Aaron3766. We would like the opportunity to look into this issue to try to find a resolution that will fit your needs. When did you speak with this supervisor? What was offered? 

0 Likes