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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Getting charged extra for lines not even being used
Keiona95
Member

I am having this same issue. I contacted Verizon over two years ago trying to disconnect a phone I couldn’t use because it was broken. I was told I couldn’t until the phone was paid off. Verizon offered me $140 credit. It’s a slap to the face honestly. 

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Re: Getting charged extra for lines not even being used
vzw_customer_support
Customer Support

Keiona95, thank you so much for reaching. We want to make sure that you get the assistance that you need. I will be sending you a Private Note for further review of the specific issue that you are having. Please reply to that message. Thank you. 

-Kevin

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