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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Gift card invalid
ddruid
Member

I ordered 2 gift cards from Verizon online and received them by mail.

When I try to use them, they are not available.

Keep coming below message.

"The Gift Card Number or the Pin used is invalid"

Does anyone know how to solve this problem?

 

#VerizonGiftCard

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Re: Gift card invalid
vzw_customer_support
Customer Support

Hey, ddruid! Thanks for reaching out. You may need to activate them. Do you see any information on the back of the card regarding activation? 

*Aly

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Re: Gift card invalid
ddruid
Member

Hi,

It doesn't say that I need to activate or any instruction.

Can you help how to activate for me?

Thanks

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Re: Gift card invalid
vzw_customer_support
Customer Support

We did not find any activation instructions either. What happens when you check the balance on the gift card?

-George

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Re: Gift card invalid
ddruid
Member

It says " The Gift Card Number or the Pin used is invalid"

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Re: Gift card invalid
vzw_customer_support
Customer Support

Hello, ddruid! Sorry to hear about your troubles with the gift cards you ordered. Here is a link, to our site, for you to check on the card: https://www.verizon.com/od/products/gift-card-balance/#/ The pins that you are using to check on these cards, is the one listed on the card itself, next to the card number, correct?  Thank you. 

~Louis

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