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Gift card not working

I received a 100$ gift card and every time I try to use it I keep getting the message invalid gift card, and calling has been no help because I spend hours on the phone with people that can’t help and then send me to the wrong person that can’t help either. This is getting old and if I can’t get this problem fixed I’m really thing about leavening verizon.

Re: Gift card not working
Customer Support

We're sorry to hear you're having trouble using your gift card, rvenskoske. We're here to help get to the bottom of this with you. Just to confirm, what type of gift card are you using? What are you selecting as your payment type when entering the card details? You can also check out how to make your payment with a gift card here, -Danielle