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Glitch in the system regarding payments?
C_C77
Member

I'm very frustrated and I'm not sure this is the place to get this fixed.  But awareness is key.  I paid my bill in full.  It was over three different payments because we were paying off my daughter's phone.  Mind you, I monitor my checking accounts very closely.  None of the three payments have been reversed in any way.  Verizon shut off my phones!  I live 30 miles out of town in a very rural area.  I have to use a cruddy booster to have cell service in my kitchen.  I rely on it for internet, work emails, and phone service.  Verizon is showing one of the payments as being reversed and now it is pending.  The payment was made on September 27th!!  The payment was reversed on 10/8!  And the customer service rep said it was my bank.  How is that possible when the bank has never shown it to be reversed for any reason.  I'm pretty sure I would have noticed that.  And why is this just now affecting everything starting the 11th?  I was on the phone for over an hour on the 11th and again for 30 minutes on the 12th.  My bank still shows the payments are good.  Why is the payment still pending and why are my services still at risk?  I've been with Verizon since they bought out Cellular One.  So, I've been a customer for 20 years!  I've never had this happen before and the CSR didn't know what was going on, either.  Why can't somebody fix this?  Has this happened to anybody else?  It's so bizarre and the service interruptions are very frustrating!!

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Re: Glitch in the system regarding payments?
vzw_customer_support
Customer Support

We're sorry to hear that you've had problems with your payment and that your services have been compromised. We know you depend on our services and we want to make sure we're doing everything we can to help you. I've sent you a Private Note so we can further assist.

 

JesusG_VZW

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Re: Glitch in the system regarding payments?
Mooreeverythingatgmai

SAME PROBLEM and while actually trying to fix this ridiculous issue that is NOT a problem I caused, I was sitting at Verizon with a CSR and ON THE PHONE with Verizon AND a supervisor when my bill went all the way up to $1600+!!!!
Our normal bill is $290 a month!

Verizon cut service off all 4 of my family’s phones!  I have a minor who relies on service because she’s alone a lot. My husband is stuck working in Houston due to COVID19 and my mother takes care of her elderly mom who has dementia SIX HOURS AWAY!

We can NOT be without service!

We went 3 days without service!

We’ve been with Verizon since before the Cellular One buyout and always pay our bill. 

I am DONE with Verizon!

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Re: Glitch in the system regarding payments?
vzw_customer_support
Customer Support

Oh no Mooreeverythingatgmai,

 

 I a someone who relies on my phone as well so I can understand your concern 100%. It is very concerning to learn that you are experiencing a similar issue but we would like to gather some additional details to assist you with your specific concern. To confirm, you had a payment that posted but was then reversed for no apparent reason is that correct? You mentioned being on the phone with a representative when your bill reached $1600.00, was the payment an issue at the time as well?

 

CandiceH_VZW

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