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Re: Google nest mini
Ml1557
Member

PLEASE! After about a dozen phone calls and numerous hours on the phone with customer service   now you want to make it right?  Here's an idea...How about assisting your customers the 1st time they have an issue or problem. 

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Re: Google nest mini
nicklong08
Member

Yah, don’t get your hopes up, unfortunately.

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Re: Google nest mini
WH4
Member

I contacted customer service 2 or 3 times via the chat.  On the final attempt to resolve, I requested escalation and was told by the chat agents that there were no further options for escalation or to get any kind of callback.  A waste of couple of hours of my time.  The situation isn't really that complicated which is why it is so annoying that I can't get this resolved.  

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Re: Google nest mini
Ml1557
Member

Forget chat, its a waste of time. You need to call cust. Service and hopefully get the right person. Took me several calls before someone knew what to do. Good Luck!

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Re: Google nest mini
vzw_customer_support
Customer Support

Hello, nicklong08. We want to make sure you get the assistance you need. We are sending you a Private Note to assist you further.  

*Cassie

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Re: Google nest mini
WH4
Member

I still never received my private note.

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Re: Google nest mini
vzw_customer_support
Customer Support

We're sending you one right now. Let us know if you get it.*Melissa

 

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Re: Google nest mini
Kilo305
Member

What happened to my offer? It’s been more than 65 days and I have no way to redeem my offer. Already talked to more than 13 customer service employees and no one can do anything to help. 

worst customer service 

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