Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Got the email to redeem reward but...
kalispimenta7
Member

got this email but when I press on the button it redirects me to the site but I can't find anything about my reward...

"Your Verizon reward is ready to redeem.

We've heard from some customers that they had some trouble
redeeming their Fios promotion. If you experienced any issues,
we're sorry about that. 

We want to let you know that your reward is ready and
you're just a few clicks away from redeeming.   

Follow these steps to redeem your reward:

A.


  Click the Get it now button below and sign in using   
  your My Verizon user ID and password

B.


  Once signed in, click the icon for your reward and
  redeem away!

"

0 Likes
Re: Got the email to redeem reward but...
vzw_customer_support
Customer Support

This is never the experience we want you to have when redeeming a reward. We want to help here. I will need to gather some additional information from you. Can you tell me more about the promotion in question? Is this promotion associated with a wireless, or FiOS/home services account? 

 

ChakiaH_VZW

0 Likes
Re: Got the email to redeem reward but...
kalispimenta7
Member

It's my FiOS/home services account.

0 Likes
Re: Got the email to redeem reward but...
kalispimenta7
Member

It's my FiOS/home services account. it was the $100 plus the $50 new account sign up.

0 Likes