Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

I was tricked into purchasing a new device with a promise that I will see my corrected device credit within 1-2 billing cycles. I have been contacting Verizon for months now to get my issue resolved and all I get is “ you will see it on your next bill.” I was lied to about the bill credit just so the employee could get a sale. I contacted Verizon via chat again today and got two uncaring employees who did not care enough to even review the notes or even attempt to resolve the issue. If my bill credit could not be honored, then I shouldn’t have been promised it in the first place.  I was lied to just so I would purchase the device and deal with the mess later. I DO NOT APPRECIATE BEING LIED TO!!!!! And the fact that my issue is still unresolved is ridiculous!!! Verizon only cares about collecting the bill but does not have enough integrity to honor the services they charge for. VERIZON CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!!! 

Customer Support

We always want you to get excellent overall service. We'd like to see what's going on with this situation. Let's get to the bottom of this. Please send us a Private Note for assistance.