All I wanted to do is change my plan to an unlimited and plan and have spent 3 HOURS already today because of incredible amount of INCOMPETENT CSR people. They ****'d up our bill, took away our loyalty discount, accused ME of lying about when I requested the change and sent me acct to be investigated for fraud. I can't even believe some of the stuff they told me, it's almost as if they're making it up on the spot
So incredibly infuriating! Is there no other number to call?? I guess we have to start going into physical stores now?
Hello, Unreall23. We always strive to deliver the best service, so I'm troubled to learn this. Your time is valuable, and we want to fully resolve your concerns. If you need further assistance, please check your private messages for info. -Tracy
Thank you for trying. We want to make sure that you get the assistance that you need. Have you already changed your plan? What happened when you tried to use the link? ~Roger