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HUM drained two batteries
Analucia77
Member

I bought HUM in 2020 and never had a problem with it draining my battery. I am so bummed. I rely on this when I travel great distances. Suddenly in 2022 my battery has been drained and we replaced it for $200 a few weeks ago and already the battery is drained. My car is parked and not turned on. It was my understanding that Hum is on when the car is turned on and turns off after 15 minutes when car is parked. So it’s confusing that suddenly HUM is draining a brand new battery while my car is parked in the garage for a week. 
so what do I do ? 

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Re: HUM drained two batteries
acraftylady2
Sr. Member
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Re: HUM drained two batteries
vzw_customer_support
Customer Support

We are so sad that is happening with the HUM device in your car. We have sent you a Private Message, please chat with us there, we want to help.

-Steven

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Re: HUM drained two batteries
vzw_customer_support
Customer Support

We want to help you in any way we can. What date did you purchase your new HUM device?

-Steven

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Re: HUM drained two batteries
Analucia77
Member

I bought it in November 2020 - it never used to drain my battery before until sept 2022. Is there a better Hum product available ?

 

also I don’t drive my car that much so wondered if that affected it. Is there a way to stop Him from checking my car every 120 min?

 

I plan to use it on my 4-5 hour drives to my dad’s home. 

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Re: HUM drained two batteries
vzw_customer_support
Customer Support

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6006MWPCn

-Corey

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