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Hanging Up on customers
ddly
Member

I’m so frustrated with Verizon representatives. I have been hung up on three times today. It’s like if they don’t like what you are saying the hang up the phone and act like it was disconnected. This is not the first time this has happened and something needs to be done. I’m one foot in and one foot away with Verizon. Hanging up on people is the highest level of disrespects 

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nightsfire
nightsfire
Member

yep been happening for over 2 weeks now but boy they expect you to pay your bill

 

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Re: Hanging Up on customers
vzw_customer_support
Customer Support

That's certainly not the way we want you to feel. I apologize for the agents not calling you back. How can I assist you here? 

-Carter

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