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Help Please! Unable to Upgrade Phone

For the last couple of weeks, I have been unable to upgrade my phone through the app, the website, customer service, or in-store due to a pending order on my phone line that no is able to clear up. I have spent several hours on the phone with customer service and I have not made any progress. When I started this process the next delivery date for the Galaxy S21 was Dec. 2, now it is much later than that. I would like to upgrade before the wait time gets too long. 


Is there anyone that can help me get this cleared up so I can finally upgrade my phone?

Re: Help Please! Unable to Upgrade Phone
Customer Support

@MrEllingson ,

Thank you for reaching out to us. I'm sorry to hear that you are having these troubles with what should be a simple process, and it is very disappointing to hear that customer service did not resolve any of this when you contacted them for help the first time around. So that we can fix that, please send us a Private Note. -Russell