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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Help Please! Unable to Upgrade Phone

For the last couple of weeks, I have been unable to upgrade my phone through the app, the website, customer service, or in-store due to a pending order on my phone line that no is able to clear up. I have spent several hours on the phone with customer service and I have not made any progress. When I started this process the next delivery date for the Galaxy S21 was Dec. 2, now it is much later than that. I would like to upgrade before the wait time gets too long. 


Is there anyone that can help me get this cleared up so I can finally upgrade my phone?

Re: Help Please! Unable to Upgrade Phone
Customer Support

@MrEllingson ,

Thank you for reaching out to us. I'm sorry to hear that you are having these troubles with what should be a simple process, and it is very disappointing to hear that customer service did not resolve any of this when you contacted them for help the first time around. So that we can fix that, please send us a Private Note. -Russell