On 7/9/2021, I paid to upgrade my apple watch. I paid off my old apple watch 4. Since Then I have been making payments for both watches, though I have paid off the apple watch 4. I have been double billed. I am unable to trade in my apple watch 4. I activated my apple watch 6, but have gotten repeated messages stating, I need to activate it and if I don't I'll have to pay the full amount. The apple watch is connected as part of an existing line not new one. My account is all messed up. I have spent 20+ hours on the phone trying to get this remedied. I have also endless hours on chat trying to fix this. I have been told call 800-922-0204 and that just they will be able to help me. After spending 5 minutes just naviagating prompts, I spend 2 hours or more on hold. If I ever get a person I have to repeatedly have to explain everything. Then I get they will call me back. It has been weeks, and calls upon calls.
Our customers billing concerns are our concerns as well. We'll be happy to help and review your account to ensure everything is correct. We'll be sending you a Private Message to further assist you. ~Christian