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Horrible Customer Service
Guanaco80
Member

Verizon needs to improve customer service. My mom lost her phone and try to put a hold on the account. After an hour of dealing with the clerk, he told us he froze the account. He did not do it. We had to drive to a store and wait another hour to be seen. We didn't get any help from them either. We had to move heaven and earth to get them to freeze the account. I'm so tempted to change carriers after this experience. Whatever happened to customer service? Verizon is horrible. 

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Re: Horrible Customer Service
acraftylady2
Sr. Member

That's horrible.  If it's android we're you able to track it with Google find my device?  It will ring your device for 5min even on silent and it maps the location pretty good.

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Re: Horrible Customer Service
Guanaco80
Member

It was an iPhone.  We were able to locate it. My issue was that they wouldn't freeze the phone account.

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Re: Horrible Customer Service
vzw_customer_support
Customer Support

Guanaco80, we really appreaciate your feedback!
I will send you a private note, so we can continue providing you assistance!

>Alex

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Re: Horrible Customer Service
acraftylady2
Sr. Member

Could you not log in to the account from a computer and suspended it yourself?  Never had to do it to know.  

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