Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Horrible Data Speeds Poor Network Experience

Zip code 62959; This entire area is over saturated with Verizon customers. This area is in dire need of you to bring Ultra Wideband into this area. But you haven’t done so. In between Marion, IL and Carbondale IL I would guess there are probably close to 100,000 Verizon subscribers. Yet we are on an inferior LTE network that cannot handle the amount of customers. So what really made me angry is I drove up to a little bitty town North of here and miraculously had UW coverage. 

I have been trying T-Mobile’s network for about 3 weeks now and in my area their 5G is excellent. I get well over 100mbps no matter where I go. Verizon I'm lucky to get 10. 

So let me ask why am I paying so much for an inferior network? Your prices keep going up your veterans discount is a joke. Explain to me why I should stay and continue to pay almost double what I would with T-Mobile when your network is old and ineffective? 


Re: Horrible Data Speeds Poor Network Experience
Customer Support

Hello, dougconnell2005. We are very sorry to hear about any data speed related issues you have been experiencing in your area. We appreciate you as a customer and it would sadden us to see you go because of this. We definitely want to help in every way that we can to improve the service in your area in every way that we can. When did this experience with slower data speeds than usual first start happening? Are you able to make and receive calls and send and receive text messages in your area okay?