This is complaint regarding Verizon Financial services.
Finally was able to connect with the 866 number provided after several trials over months only to reach a good for nothing rep and supervisor. The live reps on customer service call would claim the pandemic times for not responding/low response, and failed systems (not rebooting ?! over weeks?) but it has been their way even before- unresponsive, useless and hopeless.
The whole customer support system is messed up- Don't work even at 11 am working day - Monday. The customer reps are clowns keep telling they cannot connect with the financial services and a failed system at their end. If they cannot connect internally how are you supposed to reach them ? They don't want to do their jobs, don't want to take feedback to act on, don't want to open tickets let alone work on them. Are too scared to introduce themselves if you ask whom am I talking to. No tickets numbers, no written notes to refer back - nothing. All they are trained to say is a meaningless 'how can I help ? ' Taking the time to put a review here after 3 months of futile attempts to sort a minor issue.
Has it ever occured if multiple people are having the same issue, it's probably an outage? A system handling 94 million customers doesn't always run smoothly.
Unless you can personally do your own job without the tools required, you can't criticize people trying to do theirs.
rbg01, we are definitely concerned to hear of your poor experience with our Financial Services team. We definitely appreciate all feedback and strive to provide the best customer service across all our channels. Here via this platform we do provide assistance with technical support and account maintenance. Is there something we can assist you with in this matter?