Gentlemen associate was rude to me and my daughter (who is a Marine) and refused to help us navigate what should be a simple task of authorizing her to purchase a new phone. I just worked for an hour on my weekend trying to authorize her as an account manager on the "user-friendly" app. I'm still not sure if it was done correctly, but good luck getting any assistance with these imbeciles. Why my verbal authorization after 15 years of being a customer wasn't good enough, I will never know. Shame on Verizon! Looking forward to finding a new carrier!!!