At 11:00 am this morning, I decided to pay my phone off early in order to reduce my bill. My bank card was declined, so I called my bank. The bank said nothing was wrong on their part. I made sure I had significant funds, which I did. I tried one more time but was declined a second time. At this point, I tried buying something else through amazon and had no problems. So at 1130ish, I called customer services and was redirected to the chat on the Verizon app. Long story short, they told me to call the customer services line. This continued for several rounds. I finally managed to get a hold of person on the phone at 6:32 pm. At this point, I was mad. I grew even madder when I was called a liar about what I said about my bank had not declined the payment. After arguing with this lady for several minutes and her telling me it was normal to be given the run around for six hours because of COVID-19, I had had it. I finally hung up on her. I am appalled. I have been a customer for years and never had such a horrible experience. I am seriously considering take my business else where because of the poor way Verizon handled the situation
It seems like thats the culture with Verizon's customer service. ZERO Accountability and always throwing the blame elsewhere. Arguing with loyal Verizon members when the job should truly be to resolve issues. I've contacted customer service twice today about my phone being lost in transit after paying overnight shipping. They continued to blame it on FEDEX when they are the ones to choose who they use for logistics. They also want you to get a resolution t with FEDEX when it is not your duty to deal with their third party. SICKENING. I will be going over to AT&T tomorrow and it's okay to let this account go into collections. I'm not giving them my hard earned money. They're a whole bunch of crooks.
As a consumer, I am shocked and disappointed to hear of your experience. This is not the Customer Service experience we want for you, and we would never want to see you leave us. I can't apologize enough. We would love a second chance to turn this around. I have sent you a Private Message to continue.