Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Horrible customer service

Can't tell you how bad the service has become.  I needed to change my plan, which is a "down grade" not an  up sell


Went to the Costa Mesa, CA store.  Abbie tells me that they need to "sell", and I must call in the service changes.  They can't help me with that.

  • I called.  35 minutes in the queue
  • Luptia can't help me and transfers me to telesales
  • Telesales can't help me because it is not an upgrade
  • Telesales transfers me back, and the call is dropped


Verizon is suppose to be the best.  I know it is a bit more expensive.  After 20 plus years I'm going to shop.

Re: Horrible customer service
Customer Support

Hello there! We're terribly sorry to read about your experience, and changing a plan should be an easy task. We'd love to help you with this change if you still need help. Also, these changes can be completed via My Verizon. Please reply to our private note if you need us. We'll be standing by.