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Horrible customer service
jpsclafani
Member
‎03-31-2022 04:46 PM

Can't tell you how bad the service has become.  I needed to change my plan, which is a "down grade" not an  up sell

 

Went to the Costa Mesa, CA store.  Abbie tells me that they need to "sell", and I must call in the service changes.  They can't help me with that.

  • I called.  35 minutes in the queue
  • Luptia can't help me and transfers me to telesales
  • Telesales can't help me because it is not an upgrade
  • Telesales transfers me back, and the call is dropped

 

Verizon is suppose to be the best.  I know it is a bit more expensive.  After 20 plus years I'm going to shop.

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Correct Answer!
Re: Horrible customer service
vzw_customer_support
Customer Support
‎04-02-2022 05:04 PM

Hello there! We're terribly sorry to read about your experience, and changing a plan should be an easy task. We'd love to help you with this change if you still need help. Also, these changes can be completed via My Verizon. https://m.vzw.com/m/huQP https://www.verizon.com/support/understand-and-change-your-plan-faqs/ Please reply to our private note if you need us. We'll be standing by. 

 

~Aaron

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