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!!!Hotspot error!!!
fritzjr28
Member

I have a Samsung Galaxy S8.  When I try to turn on Mobile Hotspot, it says "Checking subscription status..." for a few seconds, then it says "Unable to connect.  Data connection not available."  How do I fix this?

P.s. sometimes it give the message "fatal device error".

Tried all the normal fixes: restarted, reset and airplane mode. Worked 6 hours ago now it does not.

Labels (1)
Re: !!!Hotspot error!!!
Ann154
MVP MVP
MVP

Have you confirmed your plan has the Mobile Hotspot feature included in the plan?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: !!!Hotspot error!!!
Sdmorrison
Member

Mine and my son's are doing it too.  Just started tonight.  We have a Samsung 7 and an LG.  So must be something messed up with Verizon.

Re: !!!Hotspot error!!!
SNAKEMODOCK
Member

Same problem.  I have galaxy s8 

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Re: !!!Hotspot error!!!
Gholmam52
Member

Mine is same and I have been using mobile hot spot for years.

Re: !!!Hotspot error!!!
Danni08
Member

I'm having the same problem.

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Re: !!!Hotspot error!!!
john410312
Member

My S8 is giving the same error. My Asus tablet is working (what I'm using right now). I tether my phone because it's more stable than the tablet as a hotspot. Following.

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Re: !!!Hotspot error!!!
llcincar
Member

We have 2 androids and are having the same problem.  Any response on why and when it will be fixed?

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Re: !!!Hotspot error!!!
john410312
Member

My S8 is working, USB tethered now. While following the VZW trouble shooter, instead of soft restarting, I hard restarted. While it was off, I plugged and unplugged the USB cable a couple times. Not sure what I did or didn't do but it's tethered now.

Best to all.

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Re: !!!Hotspot error!!!
KATFOL20
Member

I have been having the same problem. I have the S9 and I was able to use the hotspot yesterday for my tablet but now it won't connect. I checked my account and I also have not used any where near all of my hotspot data

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