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How am I supposed to stop someone from ordering service with my credit card?!

Every now and then my credit card was charged with some service from VerizonWireless.  I can never find out what it was and how it happened or how to stop a recurring charge.  When I called VZ customer service, they always wants my account information and then said there was nothing charged to my account.  Of course there is nothing charged to my account because I did not order the service!!!  So how am I supposed to find out who stole my money and how do I stop this recurring service charge to my credit card?