I have spent hours on the phone with several customer service agents to try to fix. The link provided is just a basic FAQ - - why would any customer service agent expect a generic FAQ would fix something that their colleagues couldn't? And the answer listed for changing account owner (the only one close to this situation) says to call customer service! And why hasn't Verizon made the solution for this problem available to their customer service agents - - it's literally been years since the original post.
We have a family plan and all three members are account managers but NONE are account owners and all we need is one to be assigned owner. I will not hang on the line for more hours - I need some brave customer service agent to take it on and get it done.
Verizon employees are generally very nice but the top management has tied their hands with centralized system restrictions that frustrate customers to no end. There need to be big changes to turnaround this telco utility relic.