I'm struggling to get a hold of Verizon to cancel my phone plan, and was wondering if someone could please advise.
1. I live outside of the US, and wish to cancel my Verizon phone plan.
2.I'm not using my original Verizon SIM anymore, therefore I can't call the #611 number without incurring international charges
3. The chat bot on the Contact Us webpage appears to not be working (button doesn't activate)
4. I can't find any kind of generic support email on the contact webpage or phone number to call
Can anyone advise how I can get in contact with a person to discuss canceling my phone plan? I'm happy to dial internationally from my phone, I just don't have access to my Verizon phone.
Hello. I'm sorry to hear about the situation. I would like to refer you to our Global Support team. They can speak to you and go over your account services while overseas. Their number is 800-711-8300. TaylorH_VZW