How can I get Verizon to respond to a request for Chat when logged onto MyVerizon

[HD6]

An authorized Verizon dealer (supposedly) ordered me a phone and it never showed up, meanwhile Verizon corporate went ahead and sent me a bill with the increased rate ($). Since I don't have the phone I want to dispense with the new plan and go back to my old plan. I have tried to "chat" with Verizon logged into my MyVerizon but no one from Verizon responds. Anybody have any suggestions on how to reach Verizon?

[vzw_customer_support]

HD6, I apologize that you were unable to reach us directly to CHAT in on our forum. You a line CHAT in with us or visit us on our Social Media platform by clicking the following link https://www.verizonwireless.com/support/contact-us/#LiveChat . 

[jav6]

---

@HD6 wrote:

An authorized Verizon dealer (supposedly) ordered me a phone and it never showed up, meanwhile Verizon corporate went ahead and sent me a bill with the increased rate ($). Since I don't have the phone I want to dispense with the new plan and go back to my old plan. I have tried to "chat" with Verizon logged into my MyVerizon but no one from Verizon responds. Anybody have any suggestions on how to reach Verizon?

---

You just might have to be persistent.  Typing 'agent', 'agent', 'agent' sometimes gets a live 'agent'.