How can I set a new account manager?

[jnsasser]

I previously lost my cell phone and am looking to add my dad as an account manager on my account. However, when I go to make the change in My Verizon, I am required to receive a text to verify my identity and make the change. How can I make the change to my account when I am no longer in posession of the phone on the account?

[vzw_customer_support · Accepted solution]

jnasser We're very sorry to hear that you have lost your phone. We will help guide you in the best direction. Since you do not have your phone, the account manager can be added by visiting a VZW store or calling customer service. 800-922-0204. Do you have insurance?

SheritaH_VZW
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[MerriNeer]

I want to set up new account 

[KH-Ornah]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Hi, MerriNeer! I know you're looking to set up a new account. To gain clarity, are you a current VZW customer looking to add a new line, or are you looking to come over to the VZW network? Would you be purchasing new equipment, or using already purchased equipment?

KiaH_VZW