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How can I talk to someone at Corporate?

The quoted total monthly bill from a VERIZON ASSOCIATE was about $40 different than what I'm actually paying, so it was very frustrating to see that I was paying more than what was promised. I brought this up to a customer service agent and she was able to see the chat history where the total amount was promised and clarified multiple times before accepting the offer- and she apologized and said it might have been a language barrier. If you want to outsource labor to cheaper countries, fine, but make sure you train them right and they can speak and understand basic english, and if they mess up on YOUR part, then follow through with the consequences of cheap labor and adhere to what was promised. Why am I paying the price for your apathy?