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How come my phone number has been changed without my authorization?
Meanymin
Member

I recently went through a terrible and scary situation.

Earlier this morning, I found out my phone number has been changed to a random number without my own authorization !!!  I was so freaked out and shocked!!!  My original area code was 213(Los Angeles) and suddenly it was changed to some random number starting with Nebraska 402 area code..

What was worse is i had not even noticed it for almost a week...  I missed all my important business calls and text msgs. Some of my customers and colleagues sent me emails saying that "I tried to call you but there was something wrong with your number, maybe i got it wrong" but nobody including me even thought about the possibility of number change. Who would imagine that his/her own phone number has been changed without his/own authorization??? It did happen though.... 

I called to VZW customer care right away,and they said it looks like someone hacked my VZW internet account and requested number change. I have no idea what that crazy guy wanted from changing my number....  but I had not logged in my VZW internet account for about a month, so it was definitely a hacking. What I was really upset about was, I haven't received any email or written notice from VZW regarding the number change. Changing cell phone number is not an easy/common thing to do and it's one thing that you really need to be careful about, but VZW went through NO authorization or double check process on it.Someone just hacked into my account and after a few clicks, they just let this number get changed .....This is too unsafe and irresponsible for VZW, i think.

Luckily I got to get back my original number after almost an hour long conversation and fight with few different VZW representatives, but I'm still very upset and disappointed what happened to me. I strongly urge VZW to add more security on their website and set up some kind of verifying process when someone is requesting number change online. I still don't know what to do with the one week that i lived with weird phone number that i didnt even know and all the losses caused by it.

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Re: How come my phone number has been changed without my authorization?
Weth
Sr. Leader

I hope you changed your verizonwireless password. Make sure you change any other accounts if you shared that same password or something very close. Are you sure there are no other changes or charges to your account? Often a phone is ordered in this situation. Did he change the email on file so that if a notification did go out, it would go to the thief and not you. That is a crazy experience.

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Re: How come my phone number has been changed without my authorization?
Weth
Sr. Leader

I hope you changed your verizonwireless password. Make sure you change any other accounts if you shared that same password or something very close. Are you sure there are no other changes or charges to your account? Often a phone is ordered in this situation. Did he change the email on file so that if a notification did go out, it would go to the thief and not you. That is a crazy experience.

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Re: How come my phone number has been changed without my authorization?
SL5383
Member

This happened to me today!!! I was told that the changes were made on my "MyVerizon" account, but I had not even logged in except to see why my phone was acting strange. The customer rep was able to get me back my old number, luckily, but I am still having data connection issues. Not fun.

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Re: How come my phone number has been changed without my authorization?
vzw_customer_support
Customer Support

I regret to learn you had issues with your My Verizon account, and now data connectivity  issues, SL5383. Let's bring the fun back to your VZW service. How long have you been experiencing these data connection issues? Are you getting any error messages? Are these issues with apps or the browser of your device? How many bars of signal are you getting? Are you picking up 4G/LTE?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How come my phone number has been changed without my authorization?
lGeeKeRl
Member

I am having this exact issue. My change somehow happened around 4 days ago and like you, I didn't notice until today when people started complaining and telling me they couldn't reach me. Lo and behold I check my number and it's been changed to some random number in Missouri (I live in California and had a southern California area code). I wasn't even notified this change was happening when it did, either. So like any other human being with a shred of common sense I assume Verizon has a 24/7 support line and try calling around 9pm on a Saturday and what do I find out? They don't have 24/7 support. I used the chat function and got someone but they said it's probably fraud (which I also find hard to believe because all they did was change my phone number) and I would need to talk to the fraud department. OK, at least the fraud department should be 24/7 right? WRONG! They only operate Monday through Saturdays 8am to 8pm. WHAT?!? I'm going to call general customer service tomorrow but if they can't get my number back I'll have to wait for the fraud department on Monday. I changed the MyVerizon password but I doubt it'll change anything. I'm so frustrated right now. Verizon, you fail pretty hard.

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Re: How come my phone number has been changed without my authorization?
f_canton
Member

If phone number has been changed without your authorization, then probably someone in your family changed it for you.

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Re: How come my phone number has been changed without my authorization?
JJcon
Member

This happened to me too.

This problem reported a lot more at a local portal website.

What's going on Verizonwireless?

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Re: How come my phone number has been changed without my authorization?
hanTheCustomer

This happened to me too. A rep was able to get me back the old number, but 15 mins later it changed again! Creepy. Fraud dept has been ignoring me.

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Re: How come my phone number has been changed without my authorization?
JUERGEN1
Member

The same happened to us, it’s incredible! What is wrong with Verizon. Why do you change our phone number. My son is in Turkey now his phone changed he has his phone number associated to many things like you he is in a big trouble. We are so upset

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Re: How come my phone number has been changed without my authorization?
JUERGEN1
Member

yesterday I wrote here all the trouble we are facing since we switched to Verizon. The worst decision of our life. Then I received a private email and somebody was supposed to reach out to me shortly. I don’t know what shortly means with Verizon it’s been a day now nobody called so far. 
My son needs to get his previous phone number back otherwise he’ll be in big trouble. 
how can you do this Verizon. You terrible

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