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How do I change a ring back tone to a ring tone that I purchased?
LUVTOFIXPIPES
Member

How do i change a ring back tone to a ring tone that i purchased?

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1 Solution

Correct Answers
Re: Rong back tones
Ann154
MVP MVP
MVP

Ringback tones are managed through your MyVerizon account online. You need to sign into the specific line login to change it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Rong back tones
Ann154
MVP MVP
MVP

Ringback tones are managed through your MyVerizon account online. You need to sign into the specific line login to change it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Rong back tones
sprmankalel
Leader

You do realize that Ringback Tones replace the ringing sound callers hear when they dial your telephone number and not the sound you will hear when your phone rings, right? Just asking because people get confused sometimes.

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Re: Rong back tones
rbrauer42
Member

Horrible non-helpful answer.  WHERE on the site????

Re: Rong back tones
vzw_customer_support
Customer Support

We understand the importance of being able to add, remove, and modify Ringback Tones through your My Verizon account. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-22196/

GeovannJ_VZW

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Re: How do I change a ring back tone to a ring tone that I purchased?
Csimon1
Member

I have the same question and when did this process become so difficult???  

Re: How do I change a ring back tone to a ring tone that I purchased?
vzw_customer_support
Customer Support

Csimon1. 

 

It is never out intention to make things difficult for you. We want to make sure all our customers can use and enjoy the features we offer. Once you purchase a Ringback Tone, you can manage the tones https://mediastore.verizonwireless.com/onlineContentStore/2.0/index.jsp#/View=HomePage online. You can also visit the store to purchase additional tones. You need to make sure you purchase Ringback version of your favorite song, as you cannot use Ringtones as Ringback tones. 

 

JenelleR_VZW

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Re: How do I change a ring back tone to a ring tone that I purchased?
GJVJ
Member

These are the worst instructions EVER!

Re: How do I change a ring back tone to a ring tone that I purchased?
vzw_customer_support
Customer Support

GJVJ, 

 

We want making changes to your account to be simple. Sorry to hear that this is not happening. My apologies for any confusion, a Ringback Tone and a Ringtone are two different items. A Ringback Tone is what a caller hears when dialing your number. A ringtone is what you hear from your device when some calls your number. You cannot turn a purchased Ringback Tone into a Ringtone. You would need to purchase a Ringback Tone and Ringtone separately https://www.verizonwireless.com/support/ringtones-and-ringback-tones/. Let's get your issue fixed. What is happening with your Ringtone? What make/model device do you have? Send details. 

 

Thanks,

PamelaF_VZW

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How to Change a Ring Tone
Xiomara01
Member

How do I change a ring back tone to a ring tone that I purchased?

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