My voicemail greeting is currently a pre-recorded message but I want to change it to the automated greeting. I had that option when setting voicemail up, but now it’s not an option when I call voicemail. All the system will allow me to do is record a new personal greeting. Any ideas on how I can change that to the automated greeting?
It might help identifying what make/model phone you have and how you're accessing voicemail. I have a Droid Turbo 2 and calling voicemail using *86 or 845-613-8700, I can choose Personal Options (4), Record Greetings (3), Personal Greeting (1) and get the options for Standard greeting with telephone number (1) or Standard greeting with name(2).
thanks very much - I have an iPhone 6s. The system allows me to choose Personal Options (4), Greetings (3) but then only offers the option to re-record the personal greeting. I’ve pressed all other keys and was told they were “incorrect keys”.
Thank you for that clarification. With an iPhone 6s, you're using Visual Voicemail. You will need to tap the phone icon>Voicemail>Greeting>Select Default to choose no personal greeting.
Click the link below for more Visual Voicemail support on the iPhone 6S:
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Not sure whyVerizon made changing to a default greeting a Google search and 30 minutes of trying. Use *86 and see how far you can get. Could be simply programmed directly into your phone, but that would mean an attempt at customer service.
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It is frustrating when you have to spend so much time to get a default greeting with a Google search, Dr,JND. Let me get some more details and help with your concerns. What was the city and zip code you were located in when accessing your voicemail? How are you getting to the Google Search when using the *86 feature to access voicemail on our network? Did you physically dial *86? Please give more clear details as to what happens when you access voicemail?