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How do I change the primary line in my FamilyShare to a different number?
tiger0
Member

How can I change the primary line in my FamilyShare to one of the other lines?  Can I do it online, or do I have to call in?  And is it ok to have the primary line be one without a smartphone on it (ie a flip phone?)?  Any help is appreciated, thanks so much!

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Re: How do I change the primary line in my FamilyShare to a different number?
rcschnoor
Sr. Leader
Sr. Leader

You cannot do so online, you would need to call in or stop by a Verizon store. You should be able to make the switch to a line without a smartphone on it.

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Re: How do I change the primary line in my FamilyShare to a different number?
rcschnoor
Sr. Leader
Sr. Leader

You cannot do so online, you would need to call in or stop by a Verizon store. You should be able to make the switch to a line without a smartphone on it.

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Re: How do I change the primary line in my FamilyShare to a different number?
vzw_customer_support
Customer Support

Getting your primary line updated is a must, tiger0. Let’s see how we can help. Please reply to the private message I have sent you.

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How do I change the primary line in my FamilyShare to a different number?
Faupeljoe
Member

If one of the children are listed as a primary parent and can't be removed on myVerizon, it means there's a vzsmartfamily charge on that phone number, have a rep move that charge under the correct parents phone number and re-add the child

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