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How do I delete photos from my phone and Cloud permanently?
jRich1
Member

I have tried to delete a bunch of photos from my phone and they reappeared (assuming because they were still in the Cloud) and then tried to delete them from the Cloud and theyalso keep reappearing (again assuming because they are still on my phone). I am assuming because sync is putting them back.  How do I delete them from both permanently? I have alot saved that I don't need or want and it takes quite a while to delete just to have it reappear.

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Re: How do I delete photos from my phone and Cloud permanently?
vzw_customer_support
Customer Support

You are totally correct with your assumption, jRich1. The items continue to reappear because they are still either saved to the Cloud or on the phone.

To permanently delete files and free up storage space you should go to the Cloud via My Verizon. Click on the Trash Can tab>Click Empty Trash Can>Press OK and OK


I'm sure these steps will give you the results you are looking for.




TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I delete photos from my phone and Cloud permanently?
vzw_customer_support
Customer Support

You are totally correct with your assumption, jRich1. The items continue to reappear because they are still either saved to the Cloud or on the phone.

To permanently delete files and free up storage space you should go to the Cloud via My Verizon. Click on the Trash Can tab>Click Empty Trash Can>Press OK and OK


I'm sure these steps will give you the results you are looking for.




TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I delete photos from my phone and Cloud permanently?
mtortbergeron
Member

but how do you click more than ONE at a time !!! i have 13000 and want to get rid of half of them !!!

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Re: How do I delete photos from my phone and Cloud permanently?
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: How do I delete photos from my phone and Cloud permanently?
vzw_customer_support
Customer Support

We want to help you as much as possible. Please visit this link https://www.verizon.com/support/knowledge-base-78488/ for options to manage/delete those pictures.

-Antonio

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