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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I escalate a support ticket opened since August with no resolution

I have a recurring billing issue that I have been trying to get resolved since August with no resolution.  I have called, chatted, and have 2 support tickets open.  Once of which has had no response from customer service since September.  How do I escalate to management at this point because this has been going on too long and i have spent way too much of my valuable time on this.  Is there a process or contact I can reach out to with my support ticket numbers and issue?

Re: How do I escalate a support ticket opened since August with no resolution
Customer Support

We, value your time and want to provide you with a lasting solution. Let's work together, access your account and investigate further. Please meet us in the Private Note we sent.