Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I get service on my new phone? I transferred the sim card from my old phone to my new phone (unlocked) but service won't work
Leeman17
Member

my old phone (moto G7) broke, so I bought a new one (similar but slightly different G7 model) and I transferred the sim card from the old one to the new one (which is unlocked). I then went through the process of transferring all my contacts, apps, etc., And everything seems fine except the fact I don't have any service whatsoever, and can't receive any texts on my old phone either. How do I get service on this new phone? 

It's worth noting that my old phone is so broken I can't do much of anything on it. I was lucky if I was able to view texts to get confirmation codes when logging into things on my computer. 

 

0 Likes
Re: How do I get service on my new phone?
vzw_customer_support
Customer Support

 

When getting a new device, it is recommended that you get the SIM card for the device as well. The old card is programmed for the old device, and not set-up for the new one. *Rhonda

0 Likes
Re: How do I get service on my new phone?
Leeman17
Member

If I get a new sim card, would I be able to continue my current service on my new phone with it? 

0 Likes
Re: How do I get service on my new phone?
vzw_customer_support
Customer Support

@Leeman17 ,

Let's back up a few steps. Swapping SIM cards between phones would not be recommended, as that will not properly activate a new phone. You run the risk of locking the new phone and SIM card as an unfamiliar phone is being used, which can be seen by the system as a potential theft risk. When you have a phone to activate, it should be done through customer service, or through your own My Verizon account ( https://www.verizon.com/support/smart-setup/ ). A new SIM card would be recommended because this ensures that your new phone has the latest type of SIM inside, and avoids the potential for a device lock. Free SIM replacements can be found at any company store, and they can help with activating the phone too: https://www.verizon.com/stores/

-Russell

0 Likes