So I was combining my Centurylink broadband and Verizon wireless bills until last month, at which time I separated the accounts.
This month, I got a normal bill from Verizon, due in the middle of July.
This month I also got a bill from Centurylink with around $100 in Verizon wireless charges on it. Those charges are supposedly from April. Verizon shows I've made a full payment every month for years, so that's interesting.
What am I supposed to do when these companies aren't communicating and I'm being asked to pay them both for the same service?
Thank you for reaching out to us. In this case I would suggest that you reach out to CenturyLink. If you have cut off the one bill feature then there should be no billing on the CenturyLink bill from us.
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That is a bad answer. I currently have the same or similar issue, and it was Verizon who, while I sat there, contacted (or said they did) Century Link and told my I had been unbundled. I continue to pay CenturyLink, but also pay Verizon. How would CL know the amount to bill if not told by Verizon? Why would Verizon communicate this to CL if they had in fact unbundled me?
Since them I've spent an inordinate amount of time with Verizon, and have gotten to the point where I was told the issue was escalated (8 days ago) and that I'd hear back in 24 to 48 hours (have heard nothing). I've been a loyal customer for 15 years and get zero.
The difficulty in contacting anyone with the ability and capability to deal with this issue is telling. It seems Verizon doesn't want to assist its customers (like the reply you got telling YOU to contact CL). Good companies take these things seriously. Verizon gives you a chat box.