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How do I remove a phone line from a family plan?
spencewalters
Member

I tried 

  • Calling the phone number 1-800-922-0204 twice, both times the wait time was over a half hour
  • The more recent phone call resulted in a "technical issue" and hung up on me
  • Online chat support would only provide the same phone number
  • On trying to schedule a call appointment, the required reasons dropboxes do not include removal of a phone line
  • On trying to schedule a call appointment, the form will only allow you to proceed if Billing or Device is selected, any other selection prevents you from scheduling and completing the request
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Re: How do I remove a phone line from a family plan?
vzw_customer_support
Customer Support

spencewalters-

 

We know how important it is to be able to manage your account when most needed. I am sorry to hear about the trouble when contacting us for assistance. Please respond to my private note to further assist with your account.

 

-Angie

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