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How do I remove a prepaid jetpack from my account?
cstmr59
Member

I'm getting rid of my prepaid jetpack, and even after resetting, my account info is still on it.  How can I remove the device from my account or delete the account?  I've tried to "request account manager status" but nothing happens...I don't know why I should have to do that since I'm the one that created the account! I should be the owner!!

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Re: Removing prepaid jetpack from account, or deleting account?
vzw_customer_support
Customer Support

We're so sorry to hear that you decided to cancel your prepay jetpack cstmr59! Please contact prepay support directly at 888-294-6804. We support postpaid accounts here.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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Re: Removing prepaid jetpack from account, or deleting account?
vzw_customer_support
Customer Support

We're so sorry to hear that you decided to cancel your prepay jetpack cstmr59! Please contact prepay support directly at 888-294-6804. We support postpaid accounts here.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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Re: Removing prepaid jetpack from account, or deleting account?
caliray
Member

I will soon have the same problem of needing to deactivate my jetpack and removing it from my account so I can start with a new plan. I'm on a month to month prepay that I need to completely delete.

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Re: Removing prepaid jetpack from account, or deleting account?
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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