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How do I speak to a Manager
EddieV5
Member

Hold times are ridiculous and every time I speak to someone all they do is transfer me to another indefinite hold time. Chatting is worse because it's first with a bot and then a faceless agent who doesn't understand your needs. Service is going downhill!!!

Re: How do I speak to a Manager
vzw_customer_support
Customer Support

Hello EddieV5, we're concerned to learn about your recent customer service experience, and we'd love to help turn it around. This is definitely not the experience we want our customers to have. Please send us a private note to better assist. 

 

UbaldoJ_VZW

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