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How do I submit a formal complaint about a customer service interaction?
MNKYSGOMOO
Member

As my title suggests, I am trying to submit a formal complain about a customer service interaction I just had over the phone.  I can't seem to find anywhere to do it on the website.  I've already filed a complaint with the FTC and BBB, but I want to file one with Verizon as well. 

If anyone knows, please direct me in the correct direction.  Thank you.

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Correct Answers
Re: How do I submit a formal complaint about a customer service interaction?
rcschnoor
Sr. Leader
Sr. Leader

You could call customer service

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

Mon - Fri, 7 AM - 11 PM local time
Sat - Sun, 8 AM - 9 PM local time

or mail your complaint to the following:

Verizon Wireless

ATTN: Correspondence Team

PO Box 5029

Wallingford, CT 06492

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Re: How do I submit a formal complaint about a customer service interaction?
rcschnoor
Sr. Leader
Sr. Leader

You could call customer service

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

Mon - Fri, 7 AM - 11 PM local time
Sat - Sun, 8 AM - 9 PM local time

or mail your complaint to the following:

Verizon Wireless

ATTN: Correspondence Team

PO Box 5029

Wallingford, CT 06492

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Re: How do I submit a formal complaint about a customer service interaction?
MNKYSGOMOO
Member

I've already called their customer service line.  They are the source of my issues.

Is there no formal complaint that I can file? 

Re: How do I submit a formal complaint about a customer service interaction?
rcschnoor
Sr. Leader
Sr. Leader

I also included an address where you could mail a complaint.

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Re: How do I submit a formal complaint about a customer service interaction?
tomd1126
Member

how do i contact vrizon wireless corporate office with a criminal complaint?

 

tom

[email address removed per the Verizon Terms of Service]

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Re: How do I submit a formal complaint about a customer service interaction?
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: How do I submit a formal complaint about a customer service interaction?
vzw_customer_support
Customer Support

The last thing we want is for you to feel this way, @tomd1126. We can assure you that it is always our goal to provide you the best customer service experience at all times. Can you please provide us more details regarding the situation?

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