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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I unlocked my verizon wireless account?
symphonia17
Member

I've been locked out of my Verizon account online for a few months now. I have a prepaid phone and a few months ago, my cell service was messing up for most of the morning. When I tried to get onto my account, it locked me out. I tried to reset my password, and just says to contact customer service.  However, whenever I tried calling, I couldn't get a hold of a person and I can't find the right menu option to unlock my account. Does anyone know what I can do?

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Re: locked out of verizon wireless account
vzw_customer_support
Customer Support

Hi symphonia17,

I apologize you're having issues accessing My Verizon! However, when there are security issues preventing access, you would need to contact prepaid customer service. I know you mentioned not being able to reach someone. What time of the day did you try? I would suggest giving another call and here's the number in case it is not the one you have. It is 888-294-6804. Make sure you listen to the prompts to select the option to get over to a rep.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

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Re: locked out of verizon wireless account
vzw_customer_support
Customer Support

Hi symphonia17,

I apologize you're having issues accessing My Verizon! However, when there are security issues preventing access, you would need to contact prepaid customer service. I know you mentioned not being able to reach someone. What time of the day did you try? I would suggest giving another call and here's the number in case it is not the one you have. It is 888-294-6804. Make sure you listen to the prompts to select the option to get over to a rep.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

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Re: locked out of verizon wireless account
symphonia17
Member

I was able to get a hold of someone on the prepaid customer service number. When I previously called that number, I couldn't locate the right menu option to talk to someone about unlocking my account, but I finally found it and was able to access my account. Thanks!

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