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How long does a trade-in credit take to appear on my bill?
CapoRocco
Member

I returned an i-phone for trade-in ($400 credit) that was received on October 7, 2016.  About how long until this will be credited to my account?

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Re: How long does a trade-in credit take?
jasperm_vzw
Verizon Employee

Congratulations on your new phone, CapoRocco. We want to make sure you can get your promotional credit. To clarify, you will get the added credit with in 1 to 2 billing cycles. You will see the adjustments on your monthly device payment total.

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Re: How long does a trade-in credit take?
jasperm_vzw
Verizon Employee

Congratulations on your new phone, CapoRocco. We want to make sure you can get your promotional credit. To clarify, you will get the added credit with in 1 to 2 billing cycles. You will see the adjustments on your monthly device payment total.

View solution in original post

Re: How long does a trade-in credit take?
oesistar07
Novice

How long is the wait if you want it on the prepaid debit card?

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Re: How long does a trade-in credit take?
CapoRocco
Member

I love Verizon and have been a customer for many years.  The credit came through right before the bill was due and it was automatically credited to pay the bill.  I wonder if there is a way to pay down the balance on the phone so that the bill isn't so high.

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Re: How long does a trade-in credit take?
Jinami
Member

Ive returned the tradein device on 11/30/2019 and ive received that you received my phone and gave me $400 credit. However the credit is not appear on my account yet.

i paid 1st bill and 2nd bill amount was highter than 1st bill.

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Re: How long does a trade-in credit take?
vzw_customer_support
Customer Support

Hello there, Jinami! When it come sto a trade in credit, this can take up to 1-2 Billing Cycles to apply on the account once the device have been received and checked in. Once this applies, you will be able to get a prorated credit on the following bill for the months prior. Does this help to explain the process for the trade in? JoseL_VZW

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