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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How long does it take for trade-in status to update?
Downeaster59
Member

On October 3, I upgraded to an iPhone 13 Pro and initiated the process to trade in my iPhone XR.  My new phone and the trade-in materials arrived on the 12th.  On the 13th, I shipped my trade-in to the Returns Center.  UPS reports that my phone was delivered on the morning of the 19th.

So far, my trade-in status on the Verizon website remains at "Initiated".  No indication yet that I shipped the phone nor that the phone arrived.  How long should it take for that process to happen and for Verizon to notify me that they have received my iPhone XR?  

Thanks for your help!

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Re: How long does it take for trade-in status to update?
vzw_customer_support
Customer Support

Downeaster59-

Making sure that your trade-in gets completed is always important. It takes 7-10 business days for the trade to show as received once it goes through inspection. Then, it takes 1-2 billing cycles for the trade-in credit to be applied. Does this information help?

 

-Angie

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Re: How long does it take for trade-in status to update?
Downeaster59
Member

Yes, this does help!  May I suggest that this info, or at least some of it, be added to the Trade-In FAQ's on the Verizon website?  That would also be most helpful.  Thanks!

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Re: How long does it take for trade-in status to update?
vzw_customer_support
Customer Support

Downeaster59, we are always striving to improve our customer experience and appreciate the feedback. Should you have any issues in the future we are available here, Facebook, Twitter 24\7 for your support. Thank you. *Joshua

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