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Correct Answer!
How long does it take to fix my account
Chtisn
Member
‎01-19-2022 12:18 PM

My Verizon bill has been messed up for 4 months. 6 different people have “fixed it” so far only to make it worse. I’m being charged for a phone I traded in 5 months ago. Now I’m also being billed full price for my new device. At what point can I just send my phone back and walk away? Done with Verizon.

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Correct Answer!
Re: How long does it take to fix my account
vzw_customer_support
Customer Support
‎01-21-2022 12:27 PM

Hello there Chtisn and thank you for reaching out to us. We are concerned to learn that you have had this experience when it comes to our trade-in program. Can you share what is happening as we are here to help and would never want to see you leave us?-Candice

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