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How long does it take to fix my account

My Verizon bill has been messed up for 4 months. 6 different people have “fixed it” so far only to make it worse. I’m being charged for a phone I traded in 5 months ago. Now I’m also being billed full price for my new device. At what point can I just send my phone back and walk away? Done with Verizon.

Re: How long does it take to fix my account
Customer Support

Hello there Chtisn and thank you for reaching out to us. We are concerned to learn that you have had this experience when it comes to our trade-in program. Can you share what is happening as we are here to help and would never want to see you leave us?-Candice