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How to Change Name Associated with Phone Number
windsorbear
Member

There are three separate phone numbers on our account.  Each number has a person's name associated with it.  Two of them are wrong, and I am trying to find out where that can be corrected.  I called Customer Support and they directed me to where you can change the name of the DEVICES.  The names of the devices are correct.  It is the name associated with the lines... the phone numbers that I need to correct.  She said she didn't know how that was done, and the only place in her system to change the names was in the DEVICES section.  So.... does anyone know where I can go in My Verizon to change the name associated with a particular phone number????  When I check our data usage for each number, it does not show the device names... it shows the names of the people associated with that phone number... and since two of them are wrong, it gets confusing.  Thanks for any input.

Re: How to Change Name Associated with Phone Number
vzw_customer_support
Customer Support

Having the right name associated with your phone is important for sure, windsorbear. I apologize that when you called you weren't able to get this completed. You can set up this feature for sure. Check out our feature called Share Name ID: https://www.verizonwireless.com/support/share-name-id-faqs/ This will provide you the steps on how to get this completed. Please let us know if you have any additional questions.

 

ErinW_VZW

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Re: How to Change Name Associated with Phone Number
windsorbear
Member

Unfortunately, "Share-Name-ID" does not seem to affect the "name" of the actual phone number line.  The way I am seeing things, there is a "phone line name", a "device name", and a "share-id" name... 3 different things that do not share the info with each other.  I was told yesterday by a tech rep that it is a known glitch in the system, and that I need to set my line name to the same as my device name, save them, and the log out, log back in, and then change the device names again, and it would change the line names to the same as the device names..... but..... it didn't work.

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Re: How to Change Name Associated with Phone Number
vzw_customer_support
Customer Support

windsorbear, Share Name ID does allow to update the name that appears on a caller ID, however based on what you have stated, I gather that you want to change the name on the account itself for these individual lines, is that correct? If so, please refer to the link below for this particular process.

 

https://www.verizonwireless.com/support/name-your-device-faqs/

 

 

JoshuaC_VZW

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Re: How to Change Name Associated with Phone Number
DarenB
Member

I had the same issue and reached out to customer support over chat.  They were able to rename my second line in under a minute.  If this is still a problem give it a try!  They also said I should be able to self-service this under Settings but I don't see the option, so I'm guessing they have their own interface in the system.

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Re: How to Change Name Associated with Phone Number
Bpcmommy
Member

I know this is an old thread, but I’m wondering if you ever got this fixed? I have 4 lines that were setup over the phone with an agent. They attached the wrong names to the lines & my brothers name is attached to my line & I’m the account owner. My name shows on the welcome screen & is my device nickname, but when I place an order or anything like that, it gives my brothers name. 

Re: How to Change Name Associated with Phone Number
vzw_customer_support
Customer Support

We know how important it is for the correct name to be displayed on your account. We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. 

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Re: How to Change Name Associated with Phone Number
Knsarc
Member

I have the same issue and. I knew at Verizon has been able to fix it . Brand new device for my daughter shows some random man’s name in caller Id. If Verizon recycles numbers why don’t they clear them before they assign it to a new customer?  And why don’t you know how to fix it when you made the mistake?

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Re: How to Change Name Associated with Phone Number
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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