My question concerns how to use Device Dollars at an authorized retailer. The only guidance that I have found is “If you purchase your device from an authorized retailer, your Device Dollar amount will be applied as a credit on your bill. Depending on the date of your purchase, it may take up to two billing cycles.”, source:
There have been numerous posting here on this topic when the process failed. I would appreciate your comments on how the process works when purchasing a new phone for an existing Verizon Wireless customer.
I am planning to purchase a new phone as there are many discounts offered prior to Christmas. In addition, I have these device dollars. I visited a BestBuy store about purchasing a phone, and cell phone sale representative had no idea what they were, how they work, or what they should do. For that matter neither did I. I called Verizon sales and they told me that the device dollars are subtracted from the price at the store but the rules say otherwise.
None of this is clear. To put it briefly, who does what to use Device Dollars?
Thank you for reaching out to us. That is a great question, we are showing that some indirect retail location will be able to redeem the device dollars however, Verizon Dollars are not accepted at Costco and WA-Military locations. we hope this helps. - Albert_vzw