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How to add a verification option?

Third attempt at this ... last 2 via chat.

I want to add wife as account manager.  Verizon wants to verify my identity and the option given is the phone number on the account.  I have never had a phone with verizon, it is a jetpack.  I see on the jetpack there is a place for messages but I am not getting any.   All I know is i can't make this addition or any changes to my account because I can't verify?  I had an email option up until today when it was finally changed by staff ... but now .. updated email option to verify is no longer there .. just the phone number?  Can my account email be added to the verification step please?

Re: How to add a verification option?
Customer Support

We understand your concern on adding your wife as an Account Manager and also manage the account online. Allow us to take a closer look at this matter, please send us a Private Note to better assist.~Vic