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How to allow authorized user to get troubleshooting help without account manager authorization or my personal involvement?
ikcastro
Member

How do I allow a family member using a phone on my account to get troubleshooting help from Verizon without having to give that individual account manager level authorization or having to personally authorize Verizon to troubleshoot their phone every time they need help?

My family member lives in another state now, and I don't want to be interrupted from a meeting every time they call Verizon for troubleshooting help so Verizon can "authenticate" and "authorize" troubleshooting. 

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Re: How to allow authorized user to get troubleshooting
vzw_customer_support
Customer Support

ikcastro, making sure you are aware of your options to have all account members to receive troubleshooting assistance is important. Verizon is always able to assist with basic troubleshooting needs. The individual will need to have their name authorized on the account as an Account Manager if Verizon needs account access to continue the troubleshooting. 

 

The Account Owner can follow this link https://vz.to/2YCFATW to view the steps on how to add a name to the account as an Account Manager.

 

 

 

-Sylvia

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